These Terms & Conditions apply to the Esther Gretton website, Get Clear & Grow coaching program and any other products or services purchased from Esther Gretton.

Please read these Terms carefully before purchasing or enrolling in a program.

1. About These Terms

These Terms & Conditions (“Terms”) apply when you access or use www.esthergretton.com (“Website”) or purchase products and services offered by Esther Gretton.

The Website and Get Clear & Grow program are owned and operated by Esther Gretton, ABN 15 603 596 907 (“we”, “us” or “our”).

By accessing the Website, you agree to the Website provisions of these Terms.

By purchasing Get Clear & Grow through the nominated enrolment link, you agree to the program-specific provisions of these Terms, including the payment obligations, 21-Day Guarantee, refund conditions and participation responsibilities.

If you do not agree to these Terms, you should not proceed with your purchase.

2. Website Information

The Website provides information about business growth, marketing, coaching, programs, events, resources and related topics.

All Website content is provided for general educational and informational purposes.

It does not constitute legal, financial, taxation, accounting, medical or psychological advice.

You remain responsible for your business decisions and should obtain independent professional advice where appropriate.

3. Get Clear & Grow Program

Get Clear & Grow is a six-month business coaching program designed to help established service-based business owners gain clarity, strengthen their business foundations, develop their offers and improve their approach to marketing and sales.

The program combines educational resources, group coaching, individual coaching sessions and feedback support.

3.1 What Is Included

When you enrol in Get Clear & Grow, we agree to provide the following services as part of your program:

A. Complete Get Clear & Grow Program

Access to the Get Clear & Grow educational program, including its modules, lessons, worksheets, templates and supporting resources.

B. Weekly Group Coaching and Q&A Calls

Access to scheduled weekly live group coaching and Q&A calls throughout your six-month program.

These sessions provide opportunities to ask questions, receive guidance and discuss challenges relevant to your business.

C. Success Kick-Off Call

One individual Success Kick-Off Call to establish your starting position, discuss your business goals and identify priorities for your program.

D. Success Kick-Off Post-Call Report

A personalised written report following your Success Kick-Off Call, summarising key discussion points, recommendations and agreed priorities.

E. Signature Offer Design Session

One individual Signature Offer Design Session focused on developing or refining your signature service offering.

F. Signature Offer Design Post-Call Report

A personalised written report following your Signature Offer Design Session, outlining key recommendations, decisions and next steps.

G. Feedback Friday Support

Access to Feedback Friday support throughout your six-month program.

This provides opportunities to submit relevant work, questions or materials for review and feedback in accordance with the program’s established submission process and guidelines.

Feedback Friday is intended to provide guidance and constructive feedback, not to complete business tasks on your behalf.

3.2 Delivery of Program Services

We agree to deliver the services described in Section 3.1 with reasonable care and skill.

Group coaching sessions will be scheduled throughout the program. Session dates and times may occasionally change due to public holidays, illness, unforeseen circumstances or operational requirements.

Where reasonably necessary, we may reschedule sessions or provide a suitable alternative.

Individual coaching sessions must be booked through the nominated booking process and completed within your six-month program period, unless otherwise agreed in writing.

You are responsible for booking your individual sessions, attending scheduled calls and making use of the support available.

If you do not attend a scheduled group coaching session, this does not automatically entitle you to a replacement session, credit or refund.

Any cancellation or rescheduling requirements for individual coaching sessions will be communicated through the relevant booking process.

We will take reasonable steps to make the agreed services available throughout your enrolment period.

4. Your Responsibilities as a Participant

Get Clear & Grow is a coaching and educational program, not a done-for-you business service.

While we provide the program, coaching, resources, recommendations and feedback described in Section 3, you are responsible for implementing the work required to develop and grow your business.

This includes:

* Completing the program modules, lessons, worksheets and exercises.
* Attending coaching sessions and actively participating.
* Booking and attending your individual coaching sessions.
* Preparing questions and submitting work for Feedback Friday.
* Applying the strategies, recommendations and feedback provided.
* Developing and implementing your offers, marketing, sales processes and business systems.
* Making decisions about your business, pricing, clients and operations.
* Allocating sufficient time and resources to implement what you learn.
* Taking responsibility for your actions, progress and business outcomes.

We do not undertake to implement recommendations, create your business assets, manage your marketing, generate leads, secure clients or operate your business on your behalf.

Our responsibility is to provide the agreed program services with reasonable care and skill.

Your responsibility is to participate, complete the work and implement the strategies appropriate to your business.

5. No Guarantee of Business Results

We are committed to providing high-quality coaching, guidance and educational resources.

However, we do not guarantee any particular business, financial or commercial outcome from participating in Get Clear & Grow.

This includes, but is not limited to:

* Increased revenue or profit.
* New clients, leads or sales.
* Improved conversion rates.
* Business growth or financial success.
* Achievement of specific business goals.
* Any particular return on your investment.

Your results depend on numerous factors, including your existing business circumstances, experience, decisions, implementation, available resources, market conditions and commitment to the program.

Testimonials, case studies and examples represent individual experiences and should not be interpreted as guarantees of similar results.

Nothing in this section limits our obligation to provide the program services described in these Terms or your rights under Australian Consumer Law.

6. Get Clear & Grow 21-Day Guarantee

We want you to feel confident in your decision to join Get Clear & Grow.

For this reason, we offer a 21-Day Guarantee, subject to the conditions below.

6.1 Eligibility for the Guarantee

To request a refund under the 21-Day Guarantee, you must:

1. Complete Module 1: Complete the first module of Get Clear & Grow, including its associated exercises and required worksheets, within your first 21 days of enrolment.
2. Attend a Live Group Coaching Call: Attend at least one live group coaching call during your first 21 days of enrolment.
3. Submit Your Completed Work: Provide your completed Module 1 work so we can verify that you have participated in the program and completed the required activities.
4. Request Your Refund Within 21 Days: Submit your refund request in writing within 21 calendar days of your enrolment date, explaining that, despite completing the requirements above, you do not feel confident that Get Clear & Grow will help you grow your business.

6.2 How to Request a Refund

To request a refund under the 21-Day Guarantee, email [insert contact email] within the 21-day guarantee period.

Your email must include:

* Your full name and enrolment email address.
* Your completed Module 1 work.
* Confirmation of the live group coaching call you attended.
* A brief explanation of why you do not feel confident the program will help you grow your business.

We will review your request against the eligibility requirements.

Where you have satisfied these requirements, we will provide a refund of the program fees you have paid.

Approved refunds will be processed through the original payment method wherever reasonably possible.

6.3 When the Guarantee Period Begins and Ends

The 21-Day Guarantee begins on the date your initial enrolment payment is successfully processed through the nominated checkout.

The guarantee expires at 11:59 pm Australian Eastern Standard Time (AEST) on the 21st calendar day after that date.

For example, if you enrol on 1 March, your guarantee expires at 11:59 pm AEST on 22 March.

Requests received after the guarantee period has expired are not eligible for a refund under this voluntary guarantee.

6.4 Conditions of the Guarantee

The 21-Day Guarantee is designed to allow you to experience the program, complete the initial work and assess whether it is right for you.

The guarantee is conditional on genuine participation and completion of the requirements outlined in Section 6.1.

Simply changing your mind, deciding not to participate, failing to complete the required work or not attending a live coaching call does not satisfy the conditions of the voluntary guarantee.

If we do not make a live group coaching call reasonably available during your first 21 days, we will provide a reasonable opportunity to satisfy that requirement and extend the guarantee deadline accordingly.

This guarantee is provided in addition to, and does not replace or limit, any rights or remedies available under Australian Consumer Law.

7. Refund Policy After the 21-Day Guarantee

Once the 21-Day Guarantee has expired, no refunds are offered for change of mind, non-participation, lack of implementation or dissatisfaction with business results.

This includes circumstances where you:

* Decide the program is no longer suitable for your business.
* Change your business direction or priorities.
* Do not have sufficient time to complete the program.
* Do not attend the available coaching calls.
* Do not book or attend your individual coaching sessions.
* Do not submit work for Feedback Friday.
* Do not complete the program modules or exercises.
* Choose not to implement the strategies or recommendations.
* Do not achieve your anticipated business or financial outcomes.
* Decide to discontinue your participation before the six-month program ends.

Enrolment provides access to the agreed six-month program and its associated services. It does not guarantee that you will complete the program or achieve a particular outcome.

If you voluntarily withdraw after the guarantee period, you will not be entitled to a refund of fees already paid solely because you have withdrawn.

Where you have agreed to a payment plan, withdrawing from the program does not automatically cancel your remaining contractual payment obligations.

Important: This no-refund policy applies only to circumstances where a refund is not otherwise required by law. It does not exclude, restrict or modify any rights or remedies you may have under Australian Consumer Law, including where services fail to meet applicable consumer guarantees.

8. Enrolment, Payment and Agreement to These Terms

8.1 Enrolment Process

Enrolment in Get Clear & Grow is completed through our nominated enrolment link using ThriveCart as the checkout platform and Stripe as a payment processing provider.

The applicable program price, payment options and any instalment arrangements will be displayed during checkout.

8.2 Acceptance of Terms

Before completing your purchase, you will be provided with access to these Terms & Conditions.

By selecting the required agreement checkbox and completing your purchase through the nominated ThriveCart checkout, you acknowledge and agree that:

1. You have been provided with the opportunity to read these Terms & Conditions.
2. You understand the services included in Get Clear & Grow.
3. You understand your responsibilities as a participant.
4. You understand the eligibility requirements of the 21-Day Guarantee.
5. You understand that no change-of-mind refunds are offered after the guarantee period.
6. You agree to pay the full program price under your selected payment arrangement.
7. You understand that business results are not guaranteed.
8. You agree to be bound by these Terms, subject to your rights under applicable law.

Your enrolment is confirmed once your payment has been successfully processed and your purchase has been accepted.

8.3 Payment Plans

Where a payment plan is offered, you agree to pay all scheduled instalments in accordance with the payment arrangement selected at checkout.

A payment plan is an arrangement to pay the agreed program price over time. It is not a month-to-month subscription that can be cancelled at any time.

If you voluntarily stop participating after the 21-Day Guarantee, your remaining instalments continue to be payable unless otherwise agreed in writing or required by law.

If an instalment payment fails, we may contact you to arrange payment.

Where payment remains outstanding after reasonable notice and an opportunity to resolve the issue, we may suspend access to program services until the outstanding amount is paid, subject to applicable law.

We will not impose additional fees unless they were clearly disclosed and agreed to before purchase and are permitted by law.

8.4 Refunds and Payment Plans

If you qualify for a refund under the 21-Day Guarantee, we will refund the program fees already paid and cancel any remaining scheduled instalments relating to that enrolment.

Where a refund or other remedy is required under Australian Consumer Law, we will provide the remedy required by law.

8.5 Payment Processing

Payments are processed using third-party payment services, including ThriveCart and Stripe.

We do not directly store your complete payment card details.

Your use of these payment services may also be subject to their applicable terms and privacy policies.

9. Program Access and Participation Period

Get Clear & Grow is delivered over a six-month coaching period commencing from your confirmed program start date.

Your entitlement to live coaching, individual sessions and Feedback Friday support applies during that six-month period.

Access to educational resources after the coaching period will be governed by the access period disclosed at enrolment.

You are responsible for using the available services within your program period.

Unused coaching sessions, feedback opportunities or other support do not automatically carry forward beyond the program period.

We may agree to extensions or alternative arrangements in writing at our discretion, subject to applicable consumer rights.

10. Coaching Relationship and Professional Boundaries

Get Clear & Grow provides business education, coaching, guidance and feedback.

The program does not establish an employment, partnership, agency, fiduciary or professional advisory relationship between you and Esther Gretton.

You retain responsibility for your business decisions, implementation and operations.

We may provide recommendations relating to business strategy, marketing, sales, pricing and service delivery. However, you are responsible for determining whether those recommendations are suitable for your circumstances.

You should seek independent legal, accounting, taxation or financial advice where appropriate.

11. Group Coaching, Confidentiality and Conduct

Get Clear & Grow includes group coaching sessions where participants may share information about their businesses, experiences and challenges.

You agree to:

* Treat other participants respectfully.
* Respect the privacy and confidentiality of information shared by other participants.
* Avoid sharing another participant’s confidential business information without permission.
* Refrain from harassment, discrimination, intimidation or disruptive behaviour.
* Participate constructively and professionally.

We expect all participants to respect confidentiality. However, we cannot guarantee that other participants will maintain confidentiality.

You should use your discretion when sharing commercially sensitive or personal information in group settings.

We may take reasonable steps to address inappropriate behaviour, including issuing warnings or restricting participation where necessary.

Any decision to terminate access for serious misconduct will be proportionate to the circumstances and subject to applicable law.

12. Intellectual Property and Program Materials

Unless otherwise stated, we own or license the intellectual property associated with the Website and Get Clear & Grow, including:

* Program modules and educational content.
* Videos, audio and coaching recordings.
* Worksheets, templates and frameworks.
* Training materials and presentations.
* Written reports and coaching resources.
* Branding, graphics and other original materials.

Your enrolment grants you a personal, non-exclusive, non-transferable licence to access and use the program materials for your own internal business purposes.

You may complete worksheets, adapt templates and implement strategies within your own business where that is their intended purpose.

You must not, without our prior written permission:

* Resell or redistribute program materials.
* Share your login credentials or provide unauthorised access.
* Reproduce or publish substantial portions of the program.
* Use the materials to create or deliver a competing coaching program, course or educational product.
* Teach, sublicense or commercially exploit our proprietary frameworks or methodologies.
* Record, distribute or publish coaching sessions without permission.
* Remove copyright or ownership notices.

You retain ownership of your own pre-existing business materials and original work.

Nothing in these Terms transfers ownership of our intellectual property to you.

13. Website Use and Acceptable Conduct

You must use the Website lawfully and must not:

* Interfere with the Website’s operation or security.
* Attempt to gain unauthorised access to accounts, systems or data.
* Introduce malicious software or harmful material.
* Use automated tools to scrape or reproduce Website content without permission.
* Impersonate another person.
* Submit false, misleading, unlawful or harmful information.
* Harass, threaten or harm another person.
* Infringe another person’s intellectual property or privacy rights.

We may reasonably restrict access where necessary to protect the Website, our business or other users.

14. Free Resources

We may provide free downloads, masterclasses, guides, templates or other resources.

Unless otherwise stated, these resources are provided for your personal or internal business use.

You may adapt completed outputs for use within your own business where that is the intended purpose.

You must not resell, redistribute, teach from or commercially exploit the underlying resources, templates, frameworks or methodologies without our written permission.

15. Third-Party Services

The Website and Get Clear & Grow may use third-party platforms to provide payment processing, course access, video hosting, scheduling, communication and other services.

These providers operate under their own terms and privacy policies.

We take reasonable care when selecting services used to deliver our programs.

We are not responsible for matters outside our reasonable control, except where liability cannot lawfully be excluded.

Where a third-party service issue affects our ability to deliver an agreed program service, we will take reasonable steps to resolve the issue or provide a suitable alternative.

16. Affiliate Relationships

Some links or recommendations may be affiliate or referral links.

This means we may receive a commission, credit or other benefit if you purchase through the link.

We will disclose affiliate relationships where required by law.

You are not required to purchase any recommended product or service.

You remain responsible for assessing whether third-party products and services are suitable for your business.

17. Privacy

We handle personal information in accordance with our Privacy Policy, available at [insert Privacy Policy address].

Our Privacy Policy explains how we collect, hold, use and disclose personal information, including information provided during enrolment, coaching sessions and program participation.

We may use information you provide to deliver coaching services, prepare reports, respond to questions, process payments and administer your enrolment.

We will not publish identifiable testimonials or disclose confidential business information for marketing purposes without appropriate permission.

18. Australian Consumer Law and Liability

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law.

Our services will be provided with due care and skill and in accordance with applicable consumer guarantees.

Where a service fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

The 21-Day Guarantee is a voluntary additional benefit and does not replace your statutory rights.

To the maximum extent permitted by law, we are not responsible for business losses arising solely from your decisions, implementation, market conditions or other circumstances outside our reasonable control.

Any limitation of liability in these Terms applies only to the extent permitted by law.

19. Changes to the Website, Program or These Terms

We may update Website content and these Terms from time to time.

The current version will be published on the Website with its effective date.

Changes to these Terms will not retrospectively alter the conditions of an existing purchase unless required by law or agreed with you.

We may make reasonable operational changes to program delivery, provided those changes do not materially reduce the services you purchased.

Where a material change becomes necessary, we will communicate with affected participants and provide any remedy required by applicable law.

20. Severability and Waiver

If any provision of these Terms is found to be unlawful or unenforceable, it will be read down to the extent necessary or removed without affecting the remaining provisions.

A failure or delay in enforcing a right does not constitute a waiver of that right.

21. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Subject to any applicable right to bring a claim elsewhere, you submit to the jurisdiction of the courts and tribunals of Queensland.

22. Contact

For questions about these Terms, your enrolment, payments or the 21-Day Guarantee, please contact:

Esther Gretton
ABN: 15 603 596 907
Email: esther@esthergretton.com
Website: www.esthergretton.com